Once your purchase is completed ,Products ship between 1 and 7 business days depending on the season. Shipping is fulfilled by Canada post and Purolater, you will be notified of your #tracking number in a follow up email by standing spruce or Canada Post. We can not be responsible for wait times from the shipping agent although we do our best to pay premiums on the fastest shipping options. All orders are put directly into our que. If we don't have your item in stock at the time of fulfillment you will be notified by email or phone with one of the following options:
offered the option for a replacement item of equal or greater value
offered a full item
offered the option to wait for your item to become available with no charge for extra shipping.
Due to the nature of our all natural products they must be used within 6 months of purchase.
For this reason we do not accept returns after 30 days.
If your product is damaged during shipping,
•please notify your shipping agent
•please notify us as soon as possible.
Any damaged products will be replaced without charge, shipping will be waved on a case by case basis.
If the order you receive is incorrect, we will replace the item and refund your return shipping costs.
If you do not provide a “correct” address we can NOT be responsible for extra shipping, or return to sender charges incurred via Canada post.
Please check, and double check your address before purchasing.
We respect your privacy and deeply appreciate our clients , which is why we have taken important steps to ensure that your personal and payment information is secure, and that your privacy is respected.
Standing Spruce Farm & Apothecary will never distribute or share customer information, such as name, e-mail, address, phone numbers, mailing address or payment information
The herbs, herbal remedies and product claims listed on this website have not been evaluated by, and are not approved by the FDA. The actions listed of each product are descriptions of their traditional indigenous and folk uses,and are for informational curio use only.
As everyone’s body is different, herbs and products made from plants, botanicals, and lichen may have varying effects upon each individual who uses them. These products are not guaranteed to work, or to work the same for each individual.
Our Apothecary will not be held responsible for any reactions, adverse effects, or misuse of its products or advice, as they are merely suggestions that the client chooses to use, or not use of his or her own free will.
By purchasing Standing Spruce Farm products, the customer has agreed to ,and understands the above information.
Haawa and blessings